Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you have any issues with your order, we are here to help.

Returns

We offer a 30-day return request window from the date your item is delivered.

To be eligible for a return request, your item must be:

  • In the same condition you received it
  • Unused and in original packaging (if applicable)
  • Accompanied by proof of purchase

To start a return, please contact us using the Support page or email us at support@zhuash.com with your order details and issue description. 

In most cases, physical returns are not required. If a return is necessary, our team will provide instructions and the correct return address. We reserve the right to request a return or additional verification (such as photos or videos) before issuing a refund or replacement.

Please note: Do not send any items back without prior approval from our support team.

If a return is approved:

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery with clear photos or videos.

Once reviewed, we will offer a replacement or refund at no additional cost.

Lost or Delayed Orders

If your order is significantly delayed or appears lost in transit, please contact us. We will review the tracking information and provide a suitable solution, which may include a replacement or refund depending on the situation.

Non-Returnable Situations

We do not accept returns or refunds for:

  • Change of mind after order confirmation
  • Incorrect shipping address provided by the customer
  • Incorrect product or variant selected by the customer
  • Normal wear, minor packaging damage, or expectations not related to product functionality

Exchanges

If you would like a different item, the fastest method is to contact us for assistance. If eligible, we may recommend a replacement or refund so you can place a new order.

Refunds

If your refund is approved, it will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval, please contact us at Support. Or you can also email us at support@zhuash.com.